Remote Network Monitoring
JCWhelan’s remote desktop and server management solution, couple with our Network Operations Center (NOC) team, allows us the ability to monitor and remotely support your network devices 24 hours a day, 7 days a week. Problems are reported immediately to us so that our NOC team can respond immediately to issues that arise.
Remote Network Management
Our remote management solution allows us to connect to your network devices and remotely resolve most issues without having to dispatch an engineer to the site.
Remote Network Administration
Our remote administration clients enjoy the convenience of having a network administrator just an e-mail or phone call away, without having the expense of a full-time network administrator on staff. JCWhelan remote support engineers can remotely assist with both the unforeseen tasks, as well as the routine items such as creating folders, software assistance, computer maintenance, etc.
Remote Network Connectivity
Often times you find yourself away from the office with the need to access data that’s located on your office PC. Our special remote agent allows us to grant your network users the ability to remotely connect to and control their office machines from any internet-connected remote location.
Remote Data Backup
Gone are the days of backup to magnetic media (i.e. tape backup), removing the tape from the premises (in case of fire/flood/disaster), and hoping the tape media is actually readable if and when the time comes to actually need to restore from those backups. We can implement secure cloud-storage backup solutions for your servers and desktops, allowing us to define an automated backup schedule that runs without user intervention to redundant cloud-storage backup facilities.
Assisting On-Staff IT Personnel
For our clients with an existing IT staff, we can help to fill in gaps where your current IT staff may not have adequate training or experience.
Backup Disaster Recovery (BDR) Solutions for Mission-Critical Items
Do you have a server that you simply CANNOT afford to have fail? Our cutting-edge BDR solution allows you to virtualize multiple network devices, with incremental backup images taken every 15 minutes. This means you’ve got near real-time backup of critical servers with the capability to, within 15 minutes, run the virtual backup in place of your physical server should your server hardware fail.
Local Area Networks
JCWhelan network engineers can help develop a local area network (LAN) strategy for you that will best suit your needs. Whether you need to segment your LAN to keep a subset of users separated from the rest or integrate wireless network access into your current LAN, we have the expertise to accomplish these goals.
Wide Area Networks
Today's networks and workplaces often require ubiquitous access to your corporate data and work environment. We have the expertise to help you develop and implement a WAN strategy that best serves your needs.
Full Service Remote IT Department
By combining our remote monitoring service and management plans, we can monitor your network and respond to issues as they happen, often before problems become “visible” on your end.
Hosted-Office Solutions
Save money and the headaches of purchasing your own server hardware. Allow JCWhelan to host your business environment on a secure, online, universally accessible platform. We can install applications specifically for your company, host databases, etc. For even more security, we can create virtualize a server specifically for your business, where only YOUR employees (and JCWhelan engineers) have access.